This page belongs to the truestep-sa website and contains the exchange and return policy, which everyone must review: The customer has the right to request modifications to the order within 24 hours of placing it. The customer is entitled to an exchange within 7 days and a return within 3 days only. The store has the right to reject exchange or return requests if the package has been opened or the product has been used. The store also has the right to refuse the request if the product has been damaged due to misuse. The customer has the right to return the product to the store if there are manufacturing defects. If the product is damaged due to shipping or delivery, the customer must send photos of the damage, along with the product code and the purchase invoice. Once the issue is confirmed, the store will issue a replacement product without imposing any shipping or delivery fees for the new item.